How can we help you?

Redress is Algeria's marketplace to buy and sell second-hand clothes and accessories. Redress is a technical intermediary: we are neither the seller nor the owner of the items. The sale contract is made directly between buyer and seller.

Sign-up is for people aged 18 or over. You can browse without an account, but you need one to buy, sell, message, or interact with other users.

Use the Support page on the site, email support@getredress.com, or in-app help. For an issue on a shipped order, open a dispute from the order details instead.

Browse listings, open an item, then buy at the listed price or make an offer. Choose delivery or in-person handoff, pick a payment method offered by the seller, then complete checkout. The order is only formed after you confirm (and pay when required).

You can offer a lower price. An offer is valid for 24 hours, then it expires. The seller can accept, decline, or counter. An accepted offer is not enough: you must still complete checkout for the order to be concluded.

Secure payment: Redress wallet, or CIB / Edahabia card via Chargily. Non-secure payment: cash on delivery (to the courier) or in person (to the seller). Available methods are those the seller selected on the listing. Redress never stores your bank card data.

When you pay by wallet or card, Redress holds the funds until you confirm receipt. The seller is credited only after that. If you neither confirm nor open a dispute within the deadline shown on the order, funds may be released automatically.

No. Cash, cash-on-delivery, and in-person payments have no escrow. Redress does not handle that money flow and cannot refund those transactions. For protection, prefer secure payment (wallet or card).

Items shipped via Redress Delivery cannot be returned. If the seller ships themselves, any return must be agreed directly with them.

Yes, as long as the seller has not accepted it. After acceptance, the seller can still cancel before shipping. With secure payment, funds return to your wallet. Redress cannot refund cash, cash-on-delivery, or in-person payments.

Post a listing with a clear title, an honest description (including flaws, wear, stains), at least one real photo of the item, a price in dinars, and at least one delivery or handoff option. Catalog or third-party photos are not allowed.

Among others: counterfeits, illegal goods, worn underwear and swimwear, opened cosmetics, weapons, medicines, food, animals, services or intangible goods, and any illicit or sexual content.

You must ship within 5 business days, in suitable packaging, and add tracking info. If you do not ship in time, the order may be cancelled automatically and the buyer refunded (secure payment).

With secure payment, funds are credited to your wallet after the buyer confirms receipt. Redress commission is 0%. For in-person handoff, confirmation uses a code given to the buyer.

Not for now: Redress commission is 0% on sales. You receive the sale amount in your wallet after receipt is confirmed (secure payment).

Redress Delivery is handled by Yalidine (home or pickup point, where covered). If you use your own carrier, you must tell the buyer which one. Fees depend on the destination wilaya and are shown before checkout.

Arrange details in Redress messaging. Prefer a public, busy place, and check the item before paying. Redress is not part of the meeting.

Without shipping within 5 business days, the order may be cancelled automatically. With secure payment, the buyer is refunded to their wallet.

The Redress wallet is an internal platform balance. It is credited after a sale is confirmed, and can be used to pay for a purchase or to request a withdrawal. It is not a bank account and does not earn interest.

You need a confirmed email, a minimum of 1,000 DA, valid bank details, and only one withdrawal request at a time. The amount is locked as soon as you request it. Double-check your IBAN / CCP: you are responsible for accuracy.

From the order details, once the item has been shipped or handed over. Before shipping, use cancellation, not a dispute. With secure payment, funds stay blocked until a decision. Redress aims to reply within 48 business hours.

Off-platform deals (paying or exchanging outside the app) have no protection. Redress cannot help if something goes wrong. Bypassing secure payment is not allowed.